FAQ
Frequently Asked Questions 🌸
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📦 ORDERS & SHIPPING
Q: Is shipping really free?
A: Yes! We offer free shipping on all orders worldwide.
Q: How long does delivery take?
A: USA & Canada — 7–21days
Europe — 5–20 days
Rest of the world — 10–31 days
Q: Will anyone know what's inside the package?
A: Never. All orders ship in plain unmarked packaging
with no brand name or product description outside.
Q: Do you ship to my country?
A: We ship to 100+ countries worldwide via
Nova Poshta International, UPS and FedEx.
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💳 PAYMENT
Q: What payment methods do you accept?
A: PayPal, Visa, Mastercard, American Express,
Apple Pay and Google Pay.
Q: Is my payment secure?
A: Yes. All payments are processed securely
through Western Bid — a trusted payment platform.
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📏 SIZING
Q: How do I choose my size?
A: Check our Size Guide at /pages/size-guide
If between sizes, we recommend sizing up.
Q: Do your items run true to size?
A: Yes, our lingerie runs true to size.
Check the size chart for exact measurements.
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🔄 RETURNS & EXCHANGES
Q: Can I return my order?
A: Due to hygiene reasons, we do not accept returns
on lingerie. All sales are final.
Q: What if I received a defective item?
A: Contact us within 7 days with photos and we will
send a replacement free of charge.
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💬 CONTACT
Q: How can I reach you?
A: Email: tanchik2873@gmail.com
We respond within 24 hours on business days.
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Still have questions? We're here to help! 🌸